When will I receive my withdrawal?
USD withdrawals usually settle within 2–3 U.S. business days
AUD withdrawals generally arrive within 1–2 business days
Keep in mind that public holidays – including U.S. holidays for USD withdrawals – can add an extra day.
Withdrawal times depend on our banking partners and security checks, so they can’t be fast-tracked. If you’re planning ahead, we recommend allowing some buffer in case of delays.
Potential causes of delay:
Public holidays (including U.S. holidays for USD withdrawals)
Banking partner processing times
Withdrawal verification checks
Legal or regulatory requirements.
Why haven't I received my withdrawal?
If it’s been more than four business days, here’s what to check:
Are your BSB and account number entered correctly?
Have you received any withdrawal verification emails?
Were there any public holidays during the processing window?
If everything looks correct and your funds haven’t arrived, please contact our team by selecting "Still need our help" below.
To help us investigate, please attach a PDF statement from the receiving institution showing:
Account holder name
BSB
Account number
This lets us work with our banking partners to trace your funds.
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