Funding timeframes

For most banks, funds arrive in your Stake AUS account within 5–15 minutes.

If it’s been more than an hour, here’s what to check:

• BSB and account number – Make sure you’ve entered your Stake bank details correctly.

• Bank holds – Some banks place a hold on first-time or large transfers so they can complete security checks to keep your funds safe. Check with your bank if this applies.

• Non-NPP banks – If your bank doesn’t support instant payments, transfers can take 1–2 business days.

If it’s been more than 2 business days (note that public holidays add an extra day or two) and your bank has confirmed the funds have been sent successfully, please send our team a proof of payment by selecting "Still need our help" below. You can include a screenshot of the transaction receipt or a bank statement, as long as it shows:

• Bank logo

• Bank account name

• Account number

• Bank details the funds were transferred to

• Date the transfer was made

• Amount

• Description/reference.